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CALL US TODAY +44 (0)20 8573 5555 | wecare@tmd.co.uk

Support Services and Repairs

When you choose a partner in the sophisticated field of microwave transmitter technology, your reputation for quality is in their hands. That is why it is essential that the partner you choose has a proven reputation of their own. With 7 decades of experience behind us and some of the world’s top engineers on board, TMD Technologies Limited has all the in-house capabilities and resources to bring you a very impressive range of products and services, all of which can be customised into the totally dependable solutions you need. Our reputation as a world leader in our field: a reputation you can trust with your own.

After Sales Support

At TMD, relationships with our customers do not end when an order is placed. We pride ourselves in our after sales support including assistance in planning, installation, training, troubleshooting, maintenance, upgrading, repairing and disposal of a product. Our engineering team is on hand to liaise with the customer and talk them through any issues on the phone or send information electronically. A visit may be arranged by one of our engineers to the customer’s site – for example to exchange a PCB.

Meet Andy

Andy
Andy Crawford, Head of After Sales and Support Worldwide.

Andy focuses on all aspects of further improving and enhancing TMD’s post order customer service. He has gained a wealth of experience in his 12 years at TMD, in a variety of senior roles – starting as ATC Product Specialist and latterly as Territory Manager for all TMD’s products in North America, Canada and the Middle East. Contact Andy for all your after sales support needs.

Andy.crawford@tmd.co.uk
44 (0)208 581 9254
44 (0)7962 652379

Or contact any of the TMD team at:
wecare@tmd.co.uk
44 (0)208 573 5555

Product Services

In order to fulfil the complex requirements of manufacturing microwave tubes, TMD has available a wide range of specialist skills, processing techniques and sophisticated equipment working to quality standard BS EN ISO9001:2008. We offer these services to many other industries to produce simple or complex sub-assemblies for the telecommunications, laboratory/scientific, medical, automotive and ultra-high vacuum industries. We combine many processes under one roof, with final inspection facilities and full traceability of materials.

Services offered include:

  • Precision machining – manual or CNC machining from customers’ computer files
  • Chemical cleaning – static or ultrasonic cleaning by aqueous/detergent or other approved solvents, to standards in excess of BS7773
  • Heat treatment in hydrogen, vacuum, argon or air
  • Brazing in hydrogen, hydrogen/nitrogen or vacuum at temperatures ranging from 705 – 2000°C
  • Precision Assembly in a clean, controlled environment
  • High Precision Laser Welding

X-ray Machine

Our new x-ray machine is a recent investment we made that allows us to investigate intermittent issues with our tubes without having to destroy the tube itself. This cost effective solution allows us to respond to customers more quickly and accurately when they send tubes back to us for repair.

Repair / Support Agreements

At TMD we offer a comprehensive repairs service for our own or other companies’ microwave products at both our UK and US facilities. If a major repair is required, it may be necessary for the unit to be returned to TMD for reasons of safety. We will evaluate the unit and respond with a repair quotation as quickly as possible. In all cases, replacement parts are kept in stock to ensure rapid return of the product to our customers.

Instrumentation Amplifier Rentals

With the launch of our new Instrumentation Amplifier TMD are able to offer innovative ways to source / procure items from our range, please speak to a member of our Sales Team for further details.

Extended Warranties

TMD have a range of warranty options to suit our customer’s business requirements. Typical offerings include 1, 2 or 3 year warranties depending on customer requirements and product use. If there is something that you require that is not available, please contact us so that we can develop a product to suit your needs.